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CSMLS MLA Certification Exam: Practice Test 4

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About the CSMLS MLA exam

The CSMLS MLA Certification Exam is an examination for laboratory assistants in Canada. The exam is set by the CSMLS (Canadian Society for Medical Laboratory Science).

About these practice questions

These practice questions will help prepare you for the CSMLS MLA exam.

This page contains 171 practice questions divided into the eight sections of the exam: 1. Safe Work Practices, 2. Data and Specimen Collection and Handling, 3. Pre-analytical Procedures, 4. Reagent Preparation, 5. Communication and Interaction, 6. Quality Management, 7. Professional Practice, and 8. Critical Thinking.

All questions have been carefully designed to mimic the questions on the real exam, to help you prepare and get a passing grade.

Check out all the practice tests in this series: Practice Test 1, Practice Test 2, Practice Test 3, Practice Test 4, and Practice Test 5.

Sections

  1. Safe Work Practices
  2. Data and Specimen Collection and Handling
  3. Pre-analytical Procedures
  4. Reagent Preparation
  5. Communication and Interaction
  6. Quality Management
  7. Professional Practice
  8. Critical Thinking

Section 1: Safe Work Practices

1.1) What is the word for an inanimate object that can transmit infectious agents from one individual to another?
  1. Bacteria
  2. Fomite
  3. Germ
  4. Parasite
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1.2) Which of these is an example of regulated waste?
  1. Empty medicine bottles
  2. Patient gowns
  3. Sterile dressings
  4. Used blood tubes
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1.3) What is the most common type of fire extinguisher in clinical laboratories?
  1. ABC
  2. Class A
  3. Class B
  4. Class C
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1.4) Class D fires involve:
  1. combustible metals
  2. electrical equipment
  3. flammable liquids
  4. paper and wood
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1.5) What type of fire extinguisher can be used on a methane gas fire?
  1. ABC powder
  2. AFFF foam
  3. Carbon dioxide
  4. Water
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1.6) Which of these is written information that must be supplied by manufacturers of chemicals and hazardous materials?
  1. OSHA
  2. OSM
  3. SDS
  4. TOSM
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1.7) How thick is a 5 mil glove?
  1. 0.005 inches
  2. 0.005 millimetres
  3. 0.5 millimetres
  4. 5 millimetres
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1.8) In the event of an acid burn, what should your first action be?
  1. Cover the burn with gauze moistened in sterile saline
  2. Flush the area with water
  3. Go to the emergency department
  4. Neutralize the acid with sodium bicarbonate
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1.9) Which of these burns is the most life-threatening?
  1. First-degree
  2. Second-degree
  3. Third-degree
  4. Combination
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1.10) Bottles of organic peroxides require which two pictograms?
  1. Flame and exploding bomb
  2. Flame and flame over a circle
  3. Health hazard and exclamation mark
  4. Health hazard and gas cylinder
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1.11) Which of these items of information is NOT required on a supplier label of a hazardous product?
  1. A hazard statement describing the nature of the hazard posed by the product
  2. A hazard symbol
  3. The contact details of the Canadian manufacturer or the Canadian importer
  4. The website of the Canadian manufacturer or the Canadian importer
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1.12) WHMIS stands for:
  1. Warehouse Methods and Industrial Security
  2. Workbook of Harmful Material Information Sheets
  3. Worker Handbook on Mechanical And Industrial Safety
  4. Workplace Hazardous Materials Information System
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1.13) If the word 'Forbidden' is written in column 3 of a Hazardous Materials Table, it means the material should not be:
  1. discarded
  2. ingested
  3. transported
  4. used
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1.14) Which of the following plastics is autoclavable?
  1. High density polyethylene
  2. Polypropylene
  3. Polystyrene
  4. Polyurethane
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1.15) Which of these methods results in sterilization?
  1. Autoclaving
  2. Chemical disinfectants
  3. Freezing
  4. Soap and water
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1.16) The cabinet with the highest personal, environmental, and specimen protection is the:
  1. class A biological safety cabinet
  2. class I biological safety cabinet
  3. class II biological safety cabinet
  4. class III biological safety cabinet
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1.17) Which chemical is added to formalin as a stabilizer?
  1. Half-normal saline
  2. Iodine
  3. Methanol
  4. Sodium phosphate
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1.18) Class 8 hazardous materials are:
  1. corrosive
  2. explosive
  3. poisonous
  4. radioactive
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Section 2: Data and Specimen Collection and Handling

2.1) You have to draw blood from a nervous patient. What should you do?
  1. Be friendly and confident
  2. Cancel the requisition and send them home
  3. Tell the patient the needle won't hurt
  4. Tell the patient to calm down
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2.2) There are several short lengths of IV-type tubing protruding from a patient's chest. This is most likely a:
  1. CVC
  2. PICC
  3. arterial line
  4. implanted port
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2.3) A patient has a mastectomy on the right side. What special precaution is needed when drawing blood from this patient?
  1. Check the patient's white blood cell count first
  2. Do not draw blood from the right arm
  3. Make sure the patient is lying down
  4. Make sure the patient is sitting
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2.4) During phlebotomy, in which direction should the bevel be facing when the needle enters the arm?
  1. Downwards
  2. To the left
  3. To the right
  4. Upwards
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2.5) Which of these situations can result in hemoconcentration during venipuncture?
  1. Drawing a large tube with a small needle
  2. Leaving the tourniquet on for over 1 minute
  3. Mixing the specimen too vigorously
  4. Partially filling a normal-draw tube
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2.6) Which of these tests is affected most if collected from a crying infant?
  1. Bilirubin
  2. Cholesterol
  3. Lead level
  4. White blood cell count
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2.7) A phlebotomist is collecting blood from the vein of a 14-month-old baby when the blood stops flowing. Which of these actions should the phlebotomist take to try to continue the draw?
  1. Give the baby something sweet to eat
  2. Release the tourniquet
  3. Try a new tube
  4. Try to collect blood from the baby's heel instead
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2.8) Which complication could occur if a phlebotomist punctures a baby's calcaneus?
  1. Achilles tendon rupture
  2. Hyperglycaemia
  3. Osteomyelitis
  4. Petechiae
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2.9) Blue-top coagulation tubes require a citrate-to-blood ratio of:
  1. 1:3
  2. 1:6
  3. 1:9
  4. 1:12
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2.10) What special action does a phlebotomist need to take before drawing a blue top tube with a butterfly needle?
  1. Draw a discard tube
  2. Get a bucket of ice ready
  3. Label the tube
  4. Make sure the patient is lying down
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2.11) Which of these tests is collected in a light blue top tube?
  1. Differential
  2. Hematocrit
  3. Platelet count
  4. Prothrombin time
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2.12) What colour is the top of a plasma separator tube?
  1. Green
  2. Light blue
  3. Purple
  4. Yellow
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2.13) A winged infusion set is also called a:
  1. Milliner's needle
  2. butterfly needle
  3. straight needle
  4. universal needle
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2.14) 24-gauge needles are used for:
  1. diabetics
  2. infants
  3. patients with AIDS
  4. stroke victims
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2.15) The gauge size of a needle indicates the diameter of the needle's:
  1. bevel
  2. hub
  3. lumen
  4. shaft
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2.16) Five minutes after a blood draw, the patient is still bleeding from the venipuncture site. What should the phlebotomist do?
  1. Apply a pressure bandage to the patient
  2. Give the patient an anti-inflammatory medication
  3. Notify the patient's nurse
  4. Tell the patient it is okay to leave
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2.17) What term means 'without infection'?
  1. Antibiotic
  2. Aseptic
  3. Septic
  4. Stasis
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2.18) The study of how the body functions is called:
  1. anatomy
  2. histology
  3. microbiology
  4. physiology
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2.19) Cartilage found between the bones of the spine is called:
  1. articular cartilage
  2. elastic cartilage
  3. fibrocartilage
  4. hyaline cartilage
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2.20) Substances that prevent blood clotting are called:
  1. anticoagulants
  2. coagulants
  3. platelets
  4. thrombi
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2.21) What is the term for a resting metabolic state early in the morning after a minimum of 12 hours of fasting?
  1. Absorptive state
  2. Basal state
  3. Postprandial state
  4. Starvation state
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2.22) What does intercostal mean?
  1. Between blood vessels
  2. Between the ribs
  3. The rib cage
  4. Within a joint space
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2.23) Which term means the abnormal build-up of fluid in the abdomen?
  1. Ascites
  2. Cellulitis
  3. Edema
  4. Paracentesis
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2.24) Bone cells that absorb and remove unwanted bone tissue are called:
  1. calcani
  2. exocytes
  3. fossas
  4. osteoclasts
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2.25) Adipose tissue is more commonly known as:
  1. bone
  2. cartilage
  3. fat
  4. skin
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2.26) Buccal means pertaining to the:
  1. cheek
  2. soft palate
  3. teeth
  4. tongue
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2.27) Which blood vessel carries blood from the heart to the lungs?
  1. Aorta
  2. Pulmonary artery
  3. Pulmonary vein
  4. Superior vena cava
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2.28) Which plane separates the body into front and back?
  1. Frontal
  2. Oblique
  3. Sagittal
  4. Transverse
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2.29) Which prefix means the liver?
  1. Adeno-
  2. Gastro-
  3. Hepato-
  4. Nephro-
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2.30) Which suffix means 'hardening'?
  1. -pathy
  2. -plegia
  3. -sclerosis
  4. -stomy
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2.31) Which does the prefix adeno- refer to?
  1. Glands
  2. Joints
  3. Kidney
  4. Liver
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2.32) What is the medical term for fever?
  1. Hypertension
  2. Hypothermia
  3. Pyogenic
  4. Pyrexia
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2.33) What is the medical term for a heart attack?
  1. Angina
  2. Angina pectoris
  3. Cardiomyopathy
  4. Myocardial infarction
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2.34) Small red or purple spots caused by a minor hemorrhage are called:
  1. palachiae
  2. parachiae
  3. pasachiae
  4. petechiae
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2.35) What is a fistula?
  1. A knot of old scar tissue
  2. A vein that has become distended and engorged
  3. An abnormal connection between two parts of the body
  4. An infection of the large intestine
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2.36) What is a hematoma?
  1. A cancer of the blood that originates in red blood cells
  2. A cut in the skin
  3. A localized collection of blood outside the blood vessels
  4. A severed artery
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2.37) What is otitis?
  1. An abnormal discharge from the nose
  2. An eye infection
  3. Ear inflammation
  4. Inflammation of the sinuses
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2.38) Insulin stimulates the conversion of glucose to which molecule?
  1. Galactose
  2. Glucagon
  3. Glycogen
  4. Sucrose
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2.39) Which of these is an enzyme?
  1. Glucagon
  2. Glucose
  3. Lipase
  4. Lipid
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2.40) Loose connective tissue is also called:
  1. areolar tissue
  2. cuboidal tissue
  3. squamous tissue
  4. transitional tissue
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2.41) Which of these fluids is normally clear and colourless?
  1. Cerebrospinal fluid
  2. Lymph fluid
  3. Serum
  4. Urine
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2.42) What is the first step of hemostasis?
  1. Blood coagulation
  2. Temporary blockage of a break by a platelet plug
  3. Vasoconstriction
  4. Vasodilation
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2.43) Type 1 diabetes mellitus:
  1. is an autoimmune condition
  2. is the most common form of diabetes mellitus
  3. requires an oral glucose tolerance test for diagnosis
  4. usually occurs after age 40
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2.44) Which of these diseases is a viral infection of the liver?
  1. HIV
  2. Hepatitis B
  3. Syphilis
  4. Tuberculosis
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2.45) Which chromosome is only present in males?
  1. 1
  2. 2
  3. X
  4. Y
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2.46) The significant signs of nephrotic syndrome are:
  1. gross hematuria and pyuria
  2. hyperlipidemia and lipiduria
  3. hypertension and heart failure
  4. pyuria and leucopenia
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2.47) Which type of jaundice is due to a blockage in the bile duct?
  1. Hepatocellular
  2. Neonatal
  3. Post-hepatic
  4. Pre-hepatic
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2.48) Which of these is an inherited metabolic disorder detected through newborn screening?
  1. Vitamin D deficiency
  2. Congenital hypothyroidism
  3. Phenylketonuria
  4. Sickle cell disease
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2.49) Which enzyme converts fibrinogen to fibrin?
  1. Renin
  2. Secretin
  3. Serotonin
  4. Thrombin
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2.50) Formed elements in blood include which of the following?
  1. Electrolytes
  2. Fibrinogen
  3. Plasma proteins
  4. White blood cells
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2.51) The larger of the two lower leg bones is called the:
  1. condoyle
  2. fibula
  3. tibia
  4. ulna
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2.52) Antidiuretic hormone (ADH) stimulates the re-absorption of:
  1. hydrogen ions
  2. oxygen
  3. potassium
  4. water
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2.53) What is the functional unit of the kidney?
  1. Glomerular tuft
  2. Glomerulus
  3. Loop of Henle
  4. Nephron
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2.54) In the kidneys, substances travel from the glomerulus into the Bowman capsule by which process?
  1. Active transport
  2. Diffusion
  3. Filtration
  4. Osmosis
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2.55) The parasympathetic nervous system:
  1. decreases the metabolic rate
  2. is also known as the enteric nervous system
  3. is part of the somatic nervous system
  4. is under voluntary control
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2.56) Which part of a neuron carries impulses away from the cell body?
  1. Axon
  2. Cell body
  3. Dendrite
  4. Myelin sheath
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2.57) Which cellular component is involved in packaging enzymes?
  1. Endoplasmic reticulum
  2. Golgi apparatus
  3. Mitochondria
  4. Ribosomes
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2.58) Which enzyme joins fragments of DNA together?
  1. DNase
  2. Hexonuclease
  3. Ligase
  4. Primase
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2.59) Deficiencies of which two vitamins cause megaloblastic anemia?
  1. Vitamins A and C
  2. Vitamins B3 and B6
  3. Vitamins B9 and B12
  4. Vitamins C and D
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2.60) Deficiency of which substance causes pernicious anemia?
  1. Folate
  2. Iron
  3. Vitamin B12
  4. Vitamin B6
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2.61) Anemia can be caused by a deficiency of which mineral?
  1. Calcium
  2. Iodine
  3. Iron
  4. Zinc
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2.62) Which of these is an autoimmune disorder?
  1. Acquired immunodeficiency syndrome
  2. Anaphylactic shock
  3. Lymphedema
  4. Systemic lupus erythematosus
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2.63) Which of these is NOT a type of white blood cell?
  1. Basophil
  2. Eosinophil
  3. Erythrocyte
  4. Neutrophil
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2.64) White blood cells are also known as:
  1. erythrocytes
  2. leukocytes
  3. osteocytes
  4. thrombocytes
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2.65) Which antibody is primarily responsible for detecting foreign antigens in the respiratory tract?
  1. IgA
  2. IgE
  3. IgG
  4. IgM
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2.66) A requisition says that a specimen is to be drawn at 1530. What is that in 12-hour time?
  1. 1:30 pm
  2. 3:30 pm
  3. 5:30 pm
  4. 7:30 pm
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2.67) What is the temperature of a laboratory refrigerator?
  1. −4°C
  2. 0°C
  3. 3°C
  4. 20°C
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2.68) Which test measures the oxygen-carrying capacity of red blood cells?
  1. CBC
  2. ESR
  3. Hct
  4. Hgb
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2.69) Which of these is higher in capillary blood than in venous blood?
  1. Calcium
  2. Carotene
  3. Glucose
  4. Total protein
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2.70) What is a buffy coat made of?
  1. Granulocytes and fibrin
  2. Red blood cells and granulocytes
  3. Reticulocytes and granulocytes
  4. White blood cells and platelets
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2.71) Which of these practices is dangerous and should be avoided?
  1. Immediately performing first aid to someone who has been exposed to blood
  2. Recapping used needles using both hands
  3. Securing used sharps containers during transport
  4. Using plasticware instead of glass
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2.72) When collecting a semen sample, the patient should:
  1. collect the entire ejaculate, including the first drops
  2. keep the sample on ice during transport
  3. use a latex condom
  4. use a lubricant
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2.73) The middle finger and ___________ are used for finger puncture.
  1. index finger
  2. little finger
  3. ring finger
  4. thumb
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2.74) Which sample is needed for a cardiac enzyme test?
  1. Blood
  2. Sputum
  3. Sweat
  4. Urine
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2.75) To perform an arterial puncture, you need heparin solution, sterile gauze, betadine wipes, a sterile needle, a syringe and:
  1. a butterfly needle
  2. a tourniquet
  3. alcohol wipes
  4. ice water
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2.76) What does a hemoglobin A1c test measure?
  1. The amount of hemoglobin in the patient's blood
  2. The concentration of red blood cells in the patient's blood
  3. The patient's average blood glucose levels over the last three months
  4. The patient's blood glucose level at the time the sample drawn
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2.77) Which of these tests requires a 24-hour urine specimen?
  1. Creatinine clearance
  2. Glucose tolerance
  3. HCG detection
  4. Urine cytology
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2.78) Which type of urine specimen is taken after eating?
  1. Clean catch midstream
  2. Pediatric
  3. Postprandial
  4. Random
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2.79) 2-hr PC means 2 hours:
  1. after a meal
  2. after an operation
  3. before a meal
  4. before an operation
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2.80) An inpatient is eating breakfast when you arrive to collect a specimen for a fasting blood glucose test. Which of these would be the best action to take?
  1. Ask the patient to vomit into a sink or emesis basin before taking the sample
  2. Ask the patient's nurse if the specimen should still be collected
  3. Draw the specimen quickly before the patient finishes eating
  4. Give the patient a dose of insulin to counteract the food they have eaten
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2.81) Which of the following tube additives is preferred for the collection of a blood culture specimen?
  1. Citrate phosphate dextrose
  2. Potassium oxalate
  3. Sodium heparin
  4. Sodium polyanethol sulfonate
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2.82) How many bottles are drawn for a blood culture set?
  1. 1
  2. 2
  3. 3
  4. 4
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2.83) You are performing a glucose tolerance test. You collect the fasting specimen at 8:10 am. You give the patient the glucose drink at 8:13 am. He finishes the drink at 8:18 am. When should you collect the 1 hour specimen?
  1. 9:10 am
  2. 9:13 am
  3. 9:15 am
  4. 9:18 am
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2.84) Specimens containing the smallpox virus must be transported as:
  1. Category A
  2. Category B
  3. contagious specimen
  4. infectious specimen
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2.85) What does the UN packaging code 4G mean?
  1. Fibreboard box
  2. Glass bottle
  3. Plastic bag
  4. Steel drum
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2.86) Which test uses radioactive isotopes to label antibodies or antigens?
  1. Immunoelectrophoresis
  2. Ouchterlony double diffusion
  3. Radioimmunoassay
  4. Western blot
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2.87) Which of these is a liver function test?
  1. AST test
  2. Creatine kinase test
  3. Creatinine test
  4. Troponin test
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2.88) What is a nosocomial infection?
  1. A hospital-acquired infection
  2. A nose infection
  3. A pneumococcal infection
  4. A throat infection
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Section 3: Pre-analytical Procedures

3.1) Which of these types of glass has the strongest resistance to heat?
  1. Borosilicate
  2. Crystal
  3. Optical
  4. Soda-lime
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3.2) Which chemical is added to formalin as a buffer?
  1. Half-normal saline
  2. Iodine
  3. Methanol
  4. Sodium phosphate
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3.3) How much of formalin is formaldehyde?
  1. 3.7–4.0%
  2. 10%
  3. 37–40%
  4. 77–80%
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3.4) During fixation, why is buffered formalin used instead of normal formalin?
  1. To inactivate cellular enzymes
  2. To keep the tissue dehydrated
  3. To maintain a neutral pH
  4. To prevent cells from bursting
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3.5) What is the purpose of fixation?
  1. To make the tissue transparent
  2. To prevent cell death
  3. To prevent water loss
  4. To stop the tissue from deteriorating
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3.6) Picric acid fixatives such as Bouin's fixative give tissue which colour?
  1. Blue
  2. Green
  3. Orange
  4. Yellow
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3.7) In tissue processing for paraffin sections, which step comes after dehydration?
  1. Clearing
  2. Decalcification
  3. Embedding
  4. Staining
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3.8) What is the most common clearing agent?
  1. Aniline oil
  2. Cedarwood oil
  3. Oil of wintergreen
  4. Xylene
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3.9) Why are tissues dehydrated before embedding?
  1. Because wax is hydrophobic
  2. To make the tissue transparent
  3. To remove calcium ions from the specimen
  4. To stop autolysis and putrefaction
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3.10) If paraffin is not infiltrated properly, the tissue will:
  1. become soft and crumbly
  2. become too hard to cut properly
  3. liquefy
  4. lose its colour
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3.11) Which microtome is used to prepare tissue sections for electron microscopy?
  1. Cryostat
  2. Rotary microtome
  3. Sledge microtome
  4. Ultramicrotome
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3.12) A lab technician has cut a ribbon of sections from a tissue block. What should the lab technician do next?
  1. Add a few drops of a softening agent
  2. Float the sections on warm water
  3. Leave the sections in a freezer for an hour
  4. Submerge the sections in ethanol
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3.13) At which of these pH levels is Alcian blue solution used?
  1. 2.5
  2. 4.5
  3. 6.5
  4. 8.5
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3.14) What colour is acid fuchsin?
  1. Black
  2. Green
  3. Orange
  4. Red
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3.15) What colour are red blood cells after Giemsa staining?
  1. Dark blue
  2. Pale blue
  3. Pale pink
  4. Violet
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3.16) Masson's trichrome staining stains muscle fibres which colour?
  1. Black
  2. Green
  3. Pink
  4. Red
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3.17) Which stain is used to stain lipids?
  1. Gram's stain
  2. H&E
  3. Periodic Acid-Schiff
  4. Sudan IV
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3.18) Which stain is used to stain glycogen?
  1. Gram's stain
  2. H&E
  3. Periodic Acid-Schiff
  4. Sudan IV
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3.19) Alcian blue stains what part of goblet cells?
  1. DNA
  2. Golgi apparatus
  3. Mucins
  4. RNA
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3.20) __________ staining is the process of staining living cells that have been removed from the body.
  1. Gram
  2. In vivo
  3. Positive
  4. Supravital
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3.21) What is the counterstain in Gram's technique?
  1. Acetone-alcohol
  2. Crystal violet
  3. Iodine
  4. Safranin
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3.22) The most common mordant for H&E staining is:
  1. Alcian blue
  2. alum
  3. eosin
  4. sodium metabisulphite
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3.23) What are the two dyes in the Romanowsky stain?
  1. Carbol fuchsin and methylene blue
  2. Crystal violet and carbol fuchsin
  3. Crystal violet and safranin
  4. Methylene blue and eosin
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3.24) What is the decolourizer in H&E staining?
  1. Acid-alcohol
  2. Eosin
  3. Orange G
  4. Peroxide
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3.25) Which type of bacteria does the Ziehl-Neelsen stain identify?
  1. Acid-fast
  2. Facultative anaerobic
  3. Gram-negative
  4. Spore-forming
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3.26) What is the goal of streaking an agar plate?
  1. To accelerate the solidification of the agar medium
  2. To determine if the bacteria can ferment glucose, sucrose and/or lactose
  3. To determine the number of organisms in the sample
  4. To produce isolated colonies for further study
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3.27) What is the sequence of steps for Gram staining?
  1. Counterstain, mordant, primary stain, decolourizing
  2. Mordant, primary stain, decolourizing, counterstain
  3. Primary stain, mordant, decolourizing, counterstain
  4. Primary stain, secondary stain, mordant, decolourizing
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3.28) When setting up erythrocyte sedimentation rates, take care to ensure:
  1. a fasting specimen is used
  2. the ESR tubes are vertical
  3. the sample is completely thawed
  4. the water bath is exactly 37°C
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3.29) Immunology tests are based on the reaction of:
  1. acids and bases
  2. antigens and antibodies
  3. lysing agents and red blood cells
  4. proteins and salicylsalicylic acid
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Section 4: Reagent Preparation

4.1) If 0.2 mL of a sample is added to 5 mL of diluent, what is the dilution factor?
  1. 4.8
  2. 5.2
  3. 25
  4. 26
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4.2) A lab technician requires 400 mL of a 3% solution but has only a 5% solution available. How would the lab technician prepare the 3% solution?
  1. Mix 240 mL of the 5% solution with 160 mL of diluent
  2. Mix 300 mL of the 5% solution with 100 mL of diluent
  3. Mix 360 mL of the 5% solution with 40 mL of diluent
  4. Mix 380 mL of the 5% solution with 20 mL of diluent
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4.3) A lab technician has a litre bottle of 90% alcohol. The technician needs a 100 mL solution of 70% alcohol. To make the required solution, the lab technician must mix _____ mL of the 90% alcohol with _____ mL of water.
  1. 66.6, 33.4
  2. 77.8, 22.2
  3. 84.5, 15.5
  4. 90.0, 10.0
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4.4) How many grams of sodium chloride are needed to make 300 mL of a 2% m/v solution?
  1. 2
  2. 4
  3. 6
  4. 20
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4.5) A reagent requires 1.26 grams of sodium carbonate. The lab technician should measure it with a:
  1. analytical balance
  2. desiccator
  3. pH meter
  4. single pan balance
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4.6) In a pH meter, the reference electrode typically contains a saturated solution of:
  1. ethanol
  2. hydrochloric acid
  3. potassium chloride
  4. sulfuric acid
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Section 5: Communication and Interaction

5.1) When two groups are in competition with one another, ____________ may be expected within each group.
  1. less reliance on the leader
  2. more conflict
  3. more in-group loyalty
  4. poor task focus
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5.2) When a team decision requires a high degree of commitment for its implementation, a ____________ decision is generally preferred.
  1. consensus
  2. majority-vote
  3. railroading
  4. authority
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5.3) Which of these is a barrier to effective communication?
  1. A clear message
  2. Background noise
  3. Emotional intelligence
  4. Eye contact
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5.4) Pronouncing words clearly is called:
  1. articulation
  2. emphasis
  3. intonation
  4. modulation
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5.5) Which of these is an example of non-verbal communication?
  1. Asking a patient to confirm her name
  2. Nodding to show you agree with someone
  3. Saying "No" to a patient
  4. Writing a note to your manager
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5.6) Email, telephone and videoconferencing are all examples of which part of the communication cycle?
  1. Channel
  2. Message
  3. Receiver
  4. Sender
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5.7) Which of these is proper phone etiquette?
  1. Introducing yourself upon picking up the phone
  2. Leaving the caller on hold for a long time
  3. Multi-tasking while listening to the caller
  4. Putting an irritated caller on hold
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5.8) Which of the following is correct phone etiquette?
  1. Ask before putting someone on hold
  2. Do not take notes
  3. Speak quickly
  4. Wait for the phone to ring at least four times before picking up
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5.9) When answering the phone, you should state your name and:
  1. "How are you today?"
  2. the name of your facility
  3. your facility's opening hours
  4. your phone number
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5.10) What would be the first and most appropriate thing to say if a patient refuses an ECG?
  1. "Don't worry; it takes only a few seconds."
  2. "I will have to report your refusal to my supervisor."
  3. "Will you tell me why you don't want to have an ECG?"
  4. "Your doctor has ordered this test, and it must be done."
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Section 6: Quality Management

6.1) According to the Pareto principle, roughly _____ of effects come from _____ of causes.
  1. 60%, 40%
  2. 70%, 30%
  3. 80%, 20%
  4. 90%, 10%
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6.2) Precise values:
  1. are caused by random errors
  2. are close to the true value
  3. are the same as the true value
  4. fall within a narrow range
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6.3) What inventory model uses cards, bins, or other visual cues to signal when items need replenishing?
  1. Just-in-time
  2. Kanban
  3. Min-max
  4. Safety stock model
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6.4) A rectangle shape on a workflow diagram indicates a:
  1. decision
  2. manual input
  3. process
  4. start/stop point
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6.5) Which ISO is the standard for risk management specifically in medical laboratories?
  1. ISO 15190
  2. ISO 22367
  3. ISO 22870
  4. ISO 31000
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6.6) Which of these actions would increase a laboratory's efficiency?
  1. Finding ways to increase the time it takes to perform key tasks
  2. Storing frequently used equipment in easy-to-reach places
  3. Using an inconsistent labelling system
  4. Using paper files instead of digital files
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Section 7: Professional Practice

7.1) Which of these is a sign that a patient is stressed?
  1. Willingness to do as you ask
  2. Crying
  3. Constricted pupils
  4. Eye contact
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7.2) The knowledge, skill, ability, or characteristic associated with high performance on a job, such as problem-solving, analytical thinking, or leadership is called:
  1. competency
  2. human resource training
  3. performance development
  4. work ethic
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7.3) Patient personal information:
  1. may be discussed during coffee breaks
  2. may be discussed with other patients
  3. may be used for your personal advantage
  4. must never be discussed outside the hospital
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7.4) A lab assistant overhears two clinicians talking about a patient. What kind of risk is this?
  1. Accountability
  2. Infection
  3. Privacy
  4. Security
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7.5) What does the autonomy principle of bioethics mean?
  1. Self-awareness
  2. Self-governance
  3. Self-promotion
  4. Selfishness
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7.6) The duty to "do no harm" is also referred to as:
  1. autonomy
  2. beneficence
  3. justice
  4. non-maleficence
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7.7) Which principle of PIPEDA states that organizations must be able to explain why they are collecting personal information?
  1. Accuracy
  2. Challenging compliance
  3. Identifying purposes
  4. Limiting use, disclosure, and retention
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7.8) In 1984, the Canada Health Act was passed, combining two previous federal acts addressing hospital and physician services. Which were the two acts?
  1. Privacy Act and Access to Health Information Act
  2. Privacy Act and Department of Health Act
  3. The Hospital Insurance and Diagnostic Services Act and the Medical Care Act
  4. The Medical Care Act and the Department of Health Act
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7.9) In Canada, a medical laboratory assistant is a skill level B occupation. What is a skill level B occupation?
  1. A labour job that usually gives on-the-job training
  2. A professional job that usually calls for a degree from a university
  3. A technical job or skilled trade that usually calls for a college diploma or training as an apprentice
  4. An intermediate job that usually calls for high school and/or job-specific training
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Section 8: Critical Thinking

8.1) Which of these status designations has the same priority as Stat?
  1. Med Emerg
  2. Postop
  3. Preop
  4. Timed
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8.2) You have three specimens to collect: routine, preop, and fasting. What is the correct order of priority for collecting these specimens?
  1. Fasting, Preop, Routine
  2. Fasting, Routine, Preop
  3. Preop, Fasting, Routine
  4. Routine, Fasting, Preop
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8.3) What is meant by a dynamic environment?
  1. An environment high in toxic fumes
  2. An environment that changes quickly
  3. An environment with a high risk of electrical shock
  4. An environment with many people
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8.4) You are performing a rapid strep test on an eight-year-old girl. However, when you try to swab the back of her throat, she refuses to open her mouth. She says the swab scares her. What should you do?
  1. Force the swab into her mouth
  2. Scold her for behaving badly
  3. Swab her nose instead
  4. Talk to her about the test
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8.5) A patient arrives for an oral glucose tolerance test. She says she ate a few biscuits before coming to the test. What should you do?
  1. Arrange for the test to be rescheduled for another day
  2. Have her walk around to use up the sugar from the biscuits
  3. Start the test as the biscuits will not matter
  4. Wait an hour to ensure all the sugar is out of her bloodstream
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